Contact and grievances
Contact the registry
| Operator | PPM Consultant (SMC-Private) Limited |
|---|---|
| support@ppmc.pk | |
| Telephone | [[OWNER TO CONFIRM: contact telephone]] |
| Address | [[OWNER TO CONFIRM: postal address]], Peshawar, Pakistan |
Please include your NSP ID if you have one. Do not send your identity document number or a copy of your identity document by email unless we ask for it.
What you can write to us about
- Help with registration, or a one-time code that did not arrive
- Correcting or deleting your data. See the Privacy notice.
- A lost or damaged card
- A request for a bulk verification API key, for employers and institutions
- Reporting a card or certificate you believe is forged
Grievances
If your application was rejected, or your passport was suspended or revoked, and you believe the decision is wrong, you may ask for a review.
- Write to the email address above with your NSP ID, the decision you are challenging and any documents that support your case.
- We acknowledge your complaint within [[OWNER TO CONFIRM: acknowledgement time for grievances]].
- An officer who did not take the original decision reviews it and replies within [[OWNER TO CONFIRM: decision time for grievances]].
- If you remain dissatisfied, you may escalate to [[OWNER TO CONFIRM: escalation body or officer for grievances]].
You will not be treated less favourably for making a complaint.